We only ship to those areas and countries listed on our website www.laneus.it. Purchase requests from countries that are not included on the list will not be accepted.
Purchase requests from countries outside the European Union will be subject to customs duties, import duties and local duties based on the laws in that country. Shipments to these countries may be one of two types: DDP (delivered duty paid) or DDU (delivered duty unpaid). DDP shipments are currently made exclusively to the US, Canada, Switzerland, Japan and South Korea.
Customers who reside in non-EU countries will not be charged VAT.
EU countries are:
Austria, Belgium, Bulgaria, Cyprus, Czechoslovakia, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.
DELIVERY TIMES AND COSTS
As soon as payment is authorized and products are available, orders will be promptly processed. Delivery times will depend on the time that the order is received.
- Italy FREE EXPRESS SHIPPING: delivery is expected within 24-48 hours from dispatch.
- Europe FREE EXPRESS SHIPPING for orders exceeding 250 euro, otherwise 15 euro. Delivery will be made within 3 working days.
- US, Canada, Japan and South Korea: FREE EXPRESS SHIPPING.
- Non-European Countries: FREE EXPRESS SHIPPING for orders exceeding 250 euro, otherwise 25 euro. Customs duties payable by the customer.
- Russia is a different case: shipment is free but it is not express; delivery is usually carried out within 5-7 days following dispatch.
Shipments carried out by www.laneus.it are insured against damage or loss. Insurance will be valid until the product has been delivered to the address provided by the purchaser.
www.laneus.it will consider the data provided by the customer when making the order as valid for shipping.
Orders are processed from Monday to Friday at the following times: 9.00 am- 17.30 pm.
Orders made during the weekend will be processed from the following Monday morning. Any orders made during a public holiday will be processed from the following working day.
As requested by trade laws, all shipments will be accompanied by a waybill and by an official invoice stating the value, in euros, of every single item.
As far as concerns sale products, the bill will contain the sale amount.
At the time of delivery, the customer will receive an information email with the tracking number for the shipment, which can be monitored on UPS, DHL, FEDEX or on the website of other couriers’, as specified in the order.
The customer can monitor the delivery status on the courier’s website, simply by inserting the order number in the “Find Shipment” field. A web page will open to show updates for the progress of the delivery.
AUTHORIZED SHIPPING DELIVERIES
On the time of the arrival of orders, the customer is requested to carefully control the package before signing as proof delivery.
If, for any reason, the package seems to be tampered with or if the duct tape does not appear intact, the customer is requested to sign for goods unchecked or to refuse the delivery.
In the event that delivery is accepted with an unauthorized signature or if the package shows signs of any tampering, the customer is requested to immediately notify the local courier’s office and to contact us at the following email address firstname.lastname@example.org